Get to know Crystal Brain, Manager of the Ontario SPCA York Region Animal Centre

Bringing warmth, experience, and a deep sense of purpose to her role, Crystal Brain leads the Ontario SPCA York Region Animal Centre as manager. With a passion for both people and animals, she plays a vital role in guiding the centre’s day-to-day operations, supporting her team, and helping animals find loving homes. Her compassionate leadership is at the heart of everything she does, and we’re excited to help you get to know Crystal a little better – and learn more about the driving force behind her work. 

A lifelong commitment to caregiving 

Animals have been a part of Crystal’s life since childhood. Growing up in a home filled with furry companions taught her the values of empathy, responsibility, and unconditional love – principles that continue to guide her work today. 

“Over the years, I’ve had the privilege of sharing my life with both dogs and cats, and that connection has only deepened my commitment to advocating for animals in need,” Crystal says. 

Her professional journey began in healthcare and later expanded into animal welfare, allowing her to blend her passion for caregiving with her strengths in leadership and organization. 

“I’ve always been passionate about making a meaningful difference in the lives of others – whether human or animal,” she says. “The opportunity to join the Ontario SPCA and Humane Society felt like a perfect alignment of my values.” 

A day in the life at the York Region Animal Centre 

Crystal’s role as manager is dynamic and hands-on. Her mornings often begin with checking in on the animals and the team, ensuring everyone is set up for the day ahead. From there, her responsibilities might include coordinating medical care for animals, reviewing adoptions, supporting staff, or working with community partners. 

“No two days are ever quite the same, which is part of what I love about this role,” she says. “It’s a balance of strategic oversight and hands-on support.” 

The fast-paced nature of the role is balanced by its rewards. For Crystal, one of the most fulfilling aspects is seeing animals go from fearful or vulnerable states to thriving in loving homes. 

“Knowing that we’ve helped change the trajectory of that animal’s life – and in many cases, the lives of the people who adopt them – is why we do what we do,” she says. “I also find it deeply fulfilling to support and empower the staff and volunteers who make that work possible.” 

One memorable case involved a one-year-old American Bulldog named Scooter, who presented with behavioural challenges and required time, structure, and patience. He was adopted and returned four times before finding his perfect match. During this time, Crystal and her team never gave up on him. 

“He would get overstimulated very easily and become jumpy/mouthy, and given his size, this was challenging,” Crystal says. “Each time he was returned, he would be higher strung and less manageable.” 

She adds, “Our team rallied around him, giving him the care he needed. We implemented a catered enrichment/training program for him to help curb his overstimulation and anxiety. After months of socialization, he found a home with a family who truly understood him. It reminded me how resilience and compassion can transform lives.” 

Looking ahead 

Crystal is passionate about expanding the Ontario SPCA York Region Animal Centre’s reach and impact in the community. Her focus is on strengthening the animal centre’s role not only as a safe haven for animals in need, but also as a trusted resource for pet parents and animal lovers throughout the region. 

“We’re not just here for the animals in our care,” she says. “We’re here for the people who love them, too. Whether it’s through outreach, education, or partnerships, I want people to know that we’re a resource they can turn to.” 

Life beyond the centre 

At home, Crystal and her family share their home with a 15-year-old Border Collie mix named Carlie, a 17-year-old cat named Jack, and a spirited hamster named Stormcloud. Each has their own personality and quirks – and each reminds her daily of the importance of her work. 

“They’re not just pets – they’re family.” 

When she’s not at work, Crystal enjoys spending time outdoors, exploring nature, and relaxing with her family. She also has a personal interest in maternal health and early parenting support. 

“It might seem unrelated, but at the core, it’s about nurturing, advocating, and helping others through challenging transitions,” she says. “That through-line of care and compassion is central to everything I do.” 

Join us  

The Ontario SPCA and Humane Society has a wide variety of career opportunities supporting animal well-being across the province of Ontario. To learn more, visit: ontariospca.ca/employment