Ontario SPCA Appointment Booking and Cancellation Policy 

To ensure efficient scheduling and to accommodate the high volume of requests, the Ontario SPCA requires a deposit at the time of booking to secure all appointments. This policy applies to both wellness and spay/neuter (S/N) services. 

Cancellation fee  

The cancellation fee is:  

  • Wellness Appointments: $25 
  • Spay/Neuter Appointments: $100 (Cats and Dogs) 

Cancellations  

Appointment cancellations that are made seven (7) or more days ahead of the scheduled appointment date are eligible for a full refund of your booking deposit. Clients may request to reschedule their appointment to a future date, and their initial deposit will be transferred to this future booking. 

Appointment cancellations that are made less than seven (7) days ahead of the scheduled appointment date will receive a refund less a cancellation fee. Clients may request to reschedule their appointment to a future date but will be subject to a cancellation fee.   

Declines 

It is the responsibility of the owner to ensure all pre-surgical instructions are followed and that the animal meets the criteria for service.  

A cancelation fee will be applied if your animal is turned away on the day of the procedure for any of the following reasons: 

  • Failure to follow pre-surgical instructions (e.g., not fasting), or 
  • The animal does not meet the Ontario SPCA’s medical or eligibility criteria. 

All refunds will be at the discretion of the clinic manager